What are Managed Services?
Managed services are a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally means waiting until the server, desktops, or other critical networking devices fail, then scrambling to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and/or clients.
If you fall behind in keeping up with things such as backups, patches, and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application, or network goes down, you will likely face substantial productivity and revenue losses as a result.
A larger organization may have an internal IT team. There is still an opportunity to use a Managed Services Provider to augment your staff. The MSP can handle tier 1 tickets which frees up internal staff to work on higher-value projects and objectives. Or the opposite can work. The organization could have 1st tier help desk staff. The MSP can then handle higher-end Data Center and Tier 2 support issues. There are a number of ways an MSP can work together with internal staff to “Co_manage” the organization’s IT needs.
Remote Monitoring and Management allows the MSP to install an agent that connects devices to a central management platform that monitors all systems on the network. Patches and Updates are centrally managed reducing problems. Hardware can be monitored to predict failures and proactively take corrective action.
Managed Services Providors generally charge a flat monthly fee that includes all needed support issues. In the Break – Fix model issues are often not reported to Tech Support because they incur charges. In the MSP model stff are free to report issues sooner because the resonse is included in the monthly fee.
Scheduled Maintenance - Avoid Devolution
The laws of physics show that everything degrades in time without external effort to maintain and improve. This is why server rooms end up like the picture to the right. It takes effort and skill to keep things looking and working well. It is in the interest of the MSP to do this work as any problems have to be resolved at their expense.
Are you having IT challenges? Are there business objectives that are being delayed due to lack of time or skill set? Contact us to arrange for a no-obligation conversation to discuss a possible fit.