Business Process Improvement

Automating broken processes or bad behavior will only aggravate the negative effects of that process or behavior. For example, if a company has a process that is angering customers, automating it and making it more efficient will only anger more customers or the same ones more often. The behavior must be broken down granularly to the individual component steps. Does the step add value? (Can you charge for it?) Is it still necessary to producing the product or service? Is there resistance, blame or turf protection? Is there the dreaded "that's the way we have always done it" mindset? Cultural and procedural issues must be considered whether you are building new software, selecting new Line of Business application or building a website. This is the best place to start and we can help. Call us with your challenge...